A direct customer app for rewards, offers, waitlist, gift cards, and takeout ordering. Built to reduce manual work, keep repeat guests engaged, and avoid dependency on third-party platforms where possible.
Goal
Give Pizzeria Ruby a direct customer channel.
Customers can create an account, view rewards, see specials, join the waitlist, buy gift cards, and place takeout orders depending on the selected plan.
Core Scope
Customer App
Customer accounts
Secure login
Rewards profile
Menu display
Specials and offers
Basic notifications
Restaurant Admin
Manage offers
Manage rewards
Manage menu content
View customer activity
Manage waitlist
Basic reporting
Project Plans
Starter
Guest Loyalty App
Best for launching the app without payment features.
$12,500
3 months post-launch support included.
Timeline: up to 3 months
Customer accounts
Rewards points
Specials and offers
Menu display
Waitlist
Admin dashboard
App Store + Google Play launch support
Gift cards and takeout ordering not included.
Recommended
Growth App
Best balance. Adds gift cards without overbuilding the full ordering platform.
$15,500
3 months post-launch support included.
Timeline: up to 5 months
Everything in Starter
Digital gift cards
Gift card purchase flow
Gift card balance management
Improved admin controls
Better customer retention tools
Recommended because it adds a direct revenue feature while keeping scope controlled.
Full Platform
Ordering App
Best for adding online takeout ordering inside the app.
$23,500
3 months post-launch support included.
Timeline: up to 6 months
Everything in Growth
Takeout ordering
Menu item customization
Online order payments
Order management dashboard
Order status notifications
POS integration is separate unless confirmed in writing.
Payment Schedule
Phase
Due
Starter
Growth
Full Platform
Start
25%
$3,125
$3,875
$5,875
Design approval
25%
$3,125
$3,875
$5,875
Test app
25%
$3,125
$3,875
$5,875
Launch
25%
$3,125
$3,875
$5,875
Post-launch support is included for 3 months after release. Ongoing support can be priced after that period based on actual needs.
Optional Add-Ons
Add-On
Price
Notes
Multilingual setup
$1,000
Includes English + Spanish setup.
Additional language
$250 each
Applies after English + Spanish.
POS integration
Quoted separately
Toast, Square, Clover, or other systems.
Kitchen printer integration
Quoted separately
Depends on hardware and network setup.
Multi-location support
Quoted separately
Only needed if the business expands beyond one location.
Cost Control
Recommended path: launch the Growth App first.
It includes loyalty, offers, waitlist, admin tools, and digital gift cards. It avoids the higher complexity of online ordering until the restaurant is ready.
Start with core features first.
Avoid POS integration unless required for launch.
Keep admin workflows simple.
Add ordering after customer adoption is proven.
Pass through third-party costs instead of marking them up.
Post-Launch Support
Support is included for 3 months after the app release.
Hosting support
Database monitoring
Bug fixes
Security updates
App Store and Google Play compatibility updates
Small content changes
Basic reporting review
After the included 3-month support period, ongoing support can be priced based on the restaurant’s actual support needs. Third-party service costs are separate. This includes payment processing, SMS/email sending, app store accounts, domains, hosting, POS access, and external APIs.
Out of Scope Unless Quoted
Unlimited revisions
Major redesigns after approval
Delivery driver tracking
Inventory management
Payroll or accounting integration
Custom hardware setup
Legal compliance review
Complex refund or dispute workflows
Next Step
Select one plan. Then we confirm scope, feature priority, timeline, and payment start date.